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Case Studies

Fixd

Connecting Vehicle Owners with Professional Mechanics for Easy, Transparent Repairs

 

USA
Fixd
front end
Front-end
React for a responsive, user-friendly interface
front end
Back-end
Node.js for booking management, pricing, and profile management
front end
App Type
Mechanic Hiring and Booking Platform

App Type

Mechanic Hiring and Booking Platform

Status

Live

Technologies

Web App (React), Backend (Node.js), Database (MongoDB), Messaging API (Twilio), Payment API (Stripe)

Client Overview

Fixd is a user-friendly marketplace site where vehicle owners can access the services of certified mechanics to repair and maintain their cars. It's about pricing transparency and scheduling ease with Fixd. Fixd enables customers to easily find reliable mechanics while allowing the mechanics to have an availability management system that increases customer leads.

How Does It Work?

Users find mechanics through location, service type, and availability.

Clear, non-negotiable pricing. Calendar-based availability allows them to make quick, fully informed booking decisions.

The system enables mechanics to manage bookings, service offerings, and availability.

Customer ratings and reviews can help users pick trusted and quality mechanics, building up a quality-based network of service providers.

Fixd

Project Objectives

The main goals of the Fixd platform were
Centralize Mechanic Booking

One-stop shop to find and book mechanics for a particular repair need.

Promote Transparency and Trust

Show Pricing, availability, and reviews so that a customer can hire confidently.

Empower Mechanics with Scheduling Tools

Provide the tools for managing their availability and also attract clients through an individual dashboard.

Enhance Communication

Seamless communication between the user and the mechanic will streamline the booking and service experience.

Challenges

Dynamic Pricing and Availability

Proper geo-location-based pricing and inventory are displayed in real-time for the mechanic.

Customer Trust Development

The open review forum will address users' queries about the quality and reliability of the services to be offered.

Effective Handling of High Booking Inquiries

An in-site dashboard that helps to hand the bookings and clientele-related communication to the mechanic with ease.

Solution & Implementation

To address these goals and overcome challenges, we developed the Fixd platform with key features including
To address these goals and overcome challenges, we developed the Fixd platform with key features including

Location-Based Availability System

In-built Google Maps and a dynamic pricing system that gave real-time updates on mechanic availability and costs.

In-depth Mechanic Profiles

All mechanics profiles were provided in detail including services, pricing, and user ratings to facilitate booking decisions.

In-app Messaging

Twilio was utilized to build an in-app messaging system. This is a simplified messaging system that allows users and mechanics to communicate directly with each other.

Management Dashboard for Mechanics

In-built management tools for all mechanics to help them take care of their bookings, availability, and promotions by themselves.

Outcome

To address these goals and overcome challenges, we developed the Fixd platform with key features including
35% Less Time Spent Searching

Due to the centralized, easy-to-use interface of the platform, users spend less time finding and hiring a mechanic.

25% Increase in Booking Conversions

Transparent pricing and real-time availability increased customer trust and booking rates.

30% Increased Mechanic service request

The visibility and an uncomplicated booking system for the mechanics increased the number of clients booked.

Improved Service Quality

This rating and review system has also promoted a high quality of service; the more rated mechanics tend to reap benefits from return business as well as customer loyalty.

Our Clients Love Us! Here’s What They Have to Say

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Ready to Build Something Extraordinary?

Join hands with our expert team to create impactful, cutting-edge applications that redefine excellence.

Ready to Build Something Extraordinary?

Join hands with our expert team to create impactful, cutting-edge applications that redefine excellence.